Privacy Policy

WeGoSign ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our document signing platform and services.

By using WeGoSign, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2.1 Information You Provide

• Account Information: Name, email address, password, and organization details when you create an account.
• Documents: PDF documents you upload for signing, including any data contained within those documents.
• Signature Data: Digital signatures, initials, and any other signing information you provide.
• Payment Information: Billing details processed through our payment providers (we do not store full credit card numbers).
• Communications: Information you provide when contacting our support team.

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, and actions taken on our platform.
• Device Information: Browser type, operating system, and device identifiers.
• Log Data: IP addresses, access times, and referring URLs.
• Cookies: Session cookies and authentication tokens to maintain your login state.

We use the collected information for the following purposes:

• To provide and maintain our document signing services
• To process and complete signature requests
• To authenticate users and prevent unauthorized access
• To send transactional emails (signing requests, reminders, confirmations)
• To provide customer support and respond to inquiries
• To improve our platform and develop new features
• To detect, prevent, and address technical issues or fraud
• To comply with legal obligations and enforce our terms

We may share your information in the following circumstances:

• With Signers: Document information is shared with designated signers to complete signing requests.
• Service Providers: Third-party vendors who assist in operating our platform (hosting, email delivery, payment processing).
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• With Your Consent: When you explicitly authorize us to share your information.

We do not sell your personal information to third parties.

We implement industry-standard security measures to protect your information:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication and access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection practices
• Secure data centers with physical security measures

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

We retain your information for as long as your account is active or as needed to provide our services. Signed documents and audit trails are retained according to legal requirements and your organization's settings.

Upon account deletion, we will remove your personal information within 30 days, except where retention is required for legal or legitimate business purposes.

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information.
• Correction: Request correction of inaccurate information.
• Deletion: Request deletion of your personal information.
• Export: Request a portable copy of your data.
• Opt-out: Unsubscribe from marketing communications.

To exercise these rights, please contact us at privacy@wegosign.com.

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

Your continued use of our services after changes become effective constitutes acceptance of the revised policy.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: